Privacy Policy
Last updated: 26 September 2026
1. Information We Collect
When you place an order or contact us, we collect information such as your name, phone number, email address, shipping address, and payment details. We may also collect browsing data (like pages visited and device information) to improve our website experience.
2. How We Use Your Information
We use your information to process and deliver your orders, send order updates, respond to your queries, and improve our products and services. We do not sell or rent your personal information to third parties.
3. Payment Security
All online payments are processed through secure, encrypted payment gateways. We do not store your card, UPI, or banking details on our servers.
4. Returns & Refunds
All sales are final. We do not offer returns, exchanges, or refunds once an order has been placed and delivered, except in cases where the product received is damaged, defective, or incorrect. In such cases, please contact us within 48 hours of delivery with photo evidence.
5. Cookies
Our website uses cookies to remember your cart, preferences, and login sessions. You can disable cookies in your browser settings, though this may affect site functionality.
6. Third-Party Sharing
We share necessary order information (such as name, address, and phone number) with our shipping and logistics partners solely for the purpose of order delivery.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at care@lupsonherbal.com or call +91 98765 43210.